Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@air-on.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@air-on.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@air-on.store.

Return Policy

Thank you for shopping at Air-On. We take pride in the quality of our backpacks and travel products, and customer satisfaction is our top priority. Below is our return policy:

1.  Return policy

1.1 Outlined Return Policy:
•    You have 14 days from the date of purchase to return your product.
•    The product must be in the same condition as when you received it and must not be damaged in any way.
•    The product must be in its original packaging with all its accessories and documentation.
•    Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

1.2 Exchanges:
•    The quickest way to get the item you want is to return your current item and place a new order once the return is approved. We recommend reaching out to our Customer Happiness team for assistance at contact@air-on.store

1.3 Return Costs: 
•    Please note that return shipping costs, along with any related VAT and customs fees, are the customer's responsibility. We recommend using a trackable shipping service or purchasing shipping insurance.

2.  How to return your order

2.1 Pack your order
Please ensure that all items are securely packed in the original packaging with all tags included. We do not accept used products for return.

2.2 Return Steps:
1.    Email us at contact@air-on.store with the reason for your return.
2.3 Refunds:
•    Once we receive your return, we will inspect it. Once approved, we will initiate a refund to your original method of payment.
•    You will receive the credit within a certain number of days (usually within 10 days), depending on your bank issuer's policies.
•    If more than 15 business days have passed since we approved your return, please contact us.

Contact us
If you have any questions about our return and refund policy, please contact us at returns@airback.store
 
Thank you for choosing Airback for your travel needs.